Last updated: 2026-06-11
Controller. The controller of personal data processed through Callia is the entity operating the Service ("we"). Contact us via the email shown in the app or website to exercise rights.
We process data to: (a) register and manage your account; (b) provide the Service (calls, transcripts, metrics); (c) billing; (d) security, fraud prevention, legal compliance; (e) product improvement in aggregate where possible.
Contract performance, legitimate interests (security, service improvement with minimisation), legal obligation, and consent where required.
Identity and contact data, billing data, technical logs, campaign and call data (numbers, duration, status, recordings if enabled, transcripts), support messages.
Processors such as hosting, payments, telephony, STT/TTS, and LLM providers under appropriate safeguards. Some may be outside your country.
We keep data as long as needed for the purposes above and legal retention periods.
Depending on jurisdiction: access, rectification, erasure, restriction, objection, portability, and withdrawal of consent. Colombia: Law 1581 of 2012 (habeas data); other regions: GDPR, LFPDPPP, etc.
We apply reasonable technical and organisational measures. No system is perfectly secure.
The Service is not directed at children.
We may update this policy and publish the new version with a date.
Template — legal review recommended.